Diagnostics and repair for heat pumps that have stopped heating, iced over, or started running constantly.
The most common call we get isn't a dead system — it's a heat pump that's technically running but not actually keeping the house warm, usually because it's quietly defaulted to backup electric heat and nobody noticed until the bill arrived.
Because heat pumps have more moving parts (reversing valve, defrost board, variable-speed compressor on newer units) than a standard AC, we diagnose units in a detailed and consistent way, rather than swapping parts until something works.
A diagnostic visit typically runs $99–$124. Once the system is diagnosed, we present an upfront repair estimate before any work is completed — you'll have the chance to fully approve the work before we start the repair. We apply the diagnostic fee toward the repair cost if you move forward with us, so finding out what's wrong doesn't cost you twice.
If a repair estimate is creeping close to replacement cost, or the unit is old enough that parts are getting hard to source, we'll tell you that directly rather than keep patching it — see our Buyer's Guide for how to think through repair-vs-replace.
